Frequently asked questions
What comes in a Matchday Kit?
Most nation kits include a supporter scarf, wristband, large hand flag, and face stickers or tattoos. Check the individual product page for the final contents of that kit.
What pack size should I choose?
Solo is built for one supporter, Duo is built for two supporters, and Party Pack is built for a small group or watch party where available.
When will my order arrive?
Shipping options, rates, and estimated delivery timelines are shown at checkout before payment. When tracking is available, it is sent by email after the order ships.
Can I change or cancel an order?
Contact us as soon as possible with your order number. If an order is already being processed, changes or cancellations may not be available.
How do returns work?
Return eligibility and refund timing are governed by the current Refund policy. Please contact us before sending anything back.
Do you support group or bulk orders?
For watch parties, teams, offices, or event orders, reach out through the contact page with the kit, quantity, and deadline you have in mind.